I came across this old video again – Shot by the Google Chrome team.
The question ‘What is a browser?’ was put to more than 50 people of different ages and backgrounds, at the Times Square in New York. Listening to what people say is amazing.
I love it because it really reemphasizes several things:
– User research need not be expensive or time consuming
– A design team / designer can get rich feedback by just talking to intended users
– What seems obvious to us (people in tech) may not be that obvious to everyone else